Terms Of Service

GENERAL INFORMATION

Love Renovate is an online platform that enables businesses which offer renovation services and / or products (Business(es)) to connect with potential clients in the local area through our site (www.loverenovate.co.uk).

These Terms of Service cover the terms on which you as a Business may use the site and market your services and / or products to potential clients.

By using or accessing the site, you agree to these terms, which govern the relationship between Love Renovate and the Business, as well as the relationship between you and our website users. Please read these terms carefully before you start to use the site. These terms may change from time to time so please check them regularly.

Please also read our Website Terms and Conditions. If you do not agree with them or the policies referred to in them, please do not use the site.

The below terms set out the terms applicable to the transactions that are carried out between you and the site users and outline how we expect Love Renovate users to operate and behave. They apply to the exclusion of any other terms that you seek to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.

You should print a copy of these terms or save them to your computer for future reference.

REGISTRATION

In order to market your services and / or products and connect with users on our site, you must register for an account with us by following the on-screen prompts on the site. By registering for an account on the site, you confirm that you have understood and accepted our terms and conditions.

You must also provide a description of the type or types of services and / or products you offer clients on our platform in as much detail as possible.

If we agree, at our sole discretion, that you meet the criteria to advertise your services and / or products on our platform, we shall grant you access to the platform and you may begin connecting with users. We reserve the right to refuse any applications that we deem to be unsuitable for our platform.

You warrant that the information you have supplied about you and your services and / or products as part of the registration process is accurate and that you will update your details within your account or email us to notify us at business@loverenovate.co.uk to notify us if there are any changes. We may also ask you to supply us with further information about you and your business and you agree that you shall supply that information to us promptly, accurately and truthfully.

We reserve the right to revoke access to the platform and remove any marketing that is in breach of our terms and conditions at our discretion.

You are responsible for safeguarding the security of your account, including keeping your password confidential.

Unless agreed by us in writing, all users of the platform are limited to only one account.

Our services are only available to UK residents and so a UK address will be required in the registration process otherwise your registration will not be accepted.

USER RIGHTS OF ACCESS

You have permission for temporary, non-exclusive use of the site. Love Renovate reserves the right to withdraw or change the content of the site and these terms at any time without notifying you and without having any legal responsibility towards you.

You are not allowed to copy, modify, duplicate, create derivative works from, frame, mirror, republish, download, display, transmit, or distribute all or any part of the site.

You are also not allowed to license, sell, rent, lease, transfer, assign, distribute, display, disclose, or otherwise commercially exploit, or otherwise make the site and/or any documents or online resources on the site available to any third party.

You are responsible for configuring your own computer and software to access the material and content on our site including downloadable files. We do not warrant that the way we deliver data to you is compatible with your software or with the way your mobile device, computer or tablet is configured. Although we do our best to protect our site, we are not responsible for any viruses, bugs or similar issues. We advise that you use your own virus protection software to protect yourself.

You must treat all identification codes, passwords and other security information that you obtain from use of the site and (where applicable) for you to access parts the site, as confidential. If we think you have failed to keep confidentiality, we may disable any such information, including your passwords and other codes.

You agree to follow our Acceptable Use Policy.

If you allow anyone else to use our site, you must make sure that they read these terms first, and that they agree to and follow them.

If you do not use the site according to the law and these terms, we may suspend your usage, or stop it completely.

We frequently update the site and make changes to it, but we have no duty to do this. This means that content on the site may be outdated or incorrect. We will have no liability to you for any losses or damage you may suffer from your reliance on any of our materials.

We follow our Privacy Policy in handling information about you. By using the site, you agree to us handling this information and confirm that data you provide is accurate.

Our site use cookies. More information about the cookies we use on our site is provided in our Cookie Policy.

OUR SERVICE TO YOU

These terms set out the terms on which we provide you access to Love Renovate to enable you to list your renovation services and / or products offered to our platform users. You are bound by these terms which govern how you use Love Renovate and how you interact and transact with other platform users and Businesses.

Upon registration for an account with Love Renovate, you will be asked to confirm that you have read, understood and accepted these terms. You will not be able to list any service unless confirmation is given that you accept our terms. Any terms that you seek to impose in respect of any payments you receive will not form part of any contract between us. Please read these terms of service carefully before using our Services. If you have any queries on these terms please contact us at business@loverenovate.co.uk before using our Services.

By using our Services through our site, you warrant that you are doing so in your capacity as a sole trader or limited company or other business entity and that you are legally capable of entering into binding contracts.

HOW LOVE RENOVATE WORKS

There are two primary users on our site: platform users and Businesses. Businesses list their renovation services and / or products on our platform, and platform users may procure those services and / or products from the Businesses directly.

Both parties act independently and for their own purposes. To use and transact on our site, you must be acting as a business.

Our aim is to simplify renovation for our platform users by connecting them to local businesses in the area that can offer the required service in a way that is quick, easy, comparable and transparent. Businesses which list their services and / or products on our site will adhere to our terms.

OUR ROLE

Love Renovate provides a platform for the primary purpose of enabling our users to interact through the site and its Services.

Once a service is purchased by a platform user, a legally binding contract is formed between you and the platform user. Love Renovate is not party to the transaction and shall not bear any express or implied liabilities related to the service you list on our site. We shall not possess, check or act as caretakers of any service that are listed by you at any time.

OUR RELATIONSHIP AND YOUR RESPONSIBILITIES

Nothing in these terms shall render you an employee, worker, agent or partner of Love Renovate and you shall not hold yourself out as such.

You are solely responsible for accounting for all taxes due relating to the provision of your services and / or products on our site.

You shall be fully responsible for and indemnify us against any liability, assessment or claim for:

We may satisfy such indemnity (in whole or in part) by way of deduction from any payment due to you.

You must comply with the Bribery Act 2010. Failure to do so may result in the immediate termination of this agreement.

You must not engage in any activity, practice or conduct which would constitute either a UK tax evasion facilitation offence or a foreign tax evasion facilitation offence under the Criminal Finances Act 2017. Failure to adhere to this paragraph, shall result in the immediate termination of this agreement.

You shall have personal liability for and shall indemnify us for any loss, liability, costs (including reasonable legal costs), damages or expenses arising from any breach by you of these terms, including any negligent or reckless act, omission or default in the provision of your services and / or products and shall maintain in force during the period of this agreement adequate insurance cover with reputable insurers.

PURCHASING A SERVICE

The contract for the purchase of the renovation service will be formed when the platform user enters into a separate legally binding agreement with you.

Once a platform user enquires about your service through the site, you shall provide a reasonable estimate depending on different variables, including but without limitation to, professional or specialist fees, labour fees, the location of the project, the type of materials and/or fittings required. You shall contact the platform user directly to confirm the service and to arrange payment in accordance with your terms and conditions.

WARRANTIES

You accept to be solely responsible for the provision of services and / or products, including but not limited to, the type and quality of materials or equipment, labour, adherence to health and safety regulations, the characteristics of the platform user's property, and any specific requirements for the provision of the service to the platform user. Any disclaimers, notices, warnings or restrictions must be clearly stated.

You undertake to address any issues raised by our platform users, including, but not limited to, complaints and cancellation or refund requests in a timely and effective manner. You must ensure that your practices are not in breach of any applicable laws and that you are not restricted by regulation or specific duties to provide the services and / or products you are offering. Love Renovate shall not be responsible for verifying your right to carry out services and / or supply products, or whether the offer of such services and / or products is prohibited or deemed illegal. Love Renovate reserves the right to remove from listing, without prior notice to the Business, any service which has become illegal or controversial in the UK.

You must ensure that the advertising of your service:

Where any services and / or products you list are subject to a licence, permit or other type of permission, you confirm that you hold the necessary licence, permit or permission for the service to be provided.

SUBSCRIPTION FEES

By listing your service on the platform, you agree to pay all relevant subscription fees. During registration, you may choose a monthly or annual subscription plan.

All fees are listed on our website and may be reviewed from time to time.

We undertake to provide at least 3 working days' notice of any price change via your email address provided during registration. If you do not agree to our price adjustment, you may terminate your subscription immediately without further liability.

Subscription plans are paid through Stripe and will automatically renew for the same subscription period as the initial subscription period without notice.

All prices displayed on our site are exclusive of VAT, or any other applicable equivalent sales or similar tax in any jurisdiction, which is payable in addition (where applicable) at the current rate then in force.

In respect of fees payable for your subscription or renewal period, fees shall be payable in advance.

CANCELLATIONS

Free trial periods:Where we grant you a free trial to our service which may be granted to you or revoked at our sole discretion without notice, you may use our service free of charge, Notwithstanding anything to the contrary in this Agreement, during the free trial, the Free Trial Service is provided "as-is" without any representation or warranty. You may cancel your subscription at any time during the free trial period, without charge or penalty.

Monthly subscription: You may cancel your monthly subscription at any time. No refunds shall be payable for any amounts already paid under a monthly subscription plan in the event of cancellation.

Annual subscription: Your subscription shall remain in force for a period of 12 months (Term(s)).Your subscription shall auto-renew annually for consecutive Terms until you cancel your subscription by giving us notice of your intention to terminate the agreement through following the on-screen instructions on your account before the end of your renewal date. If you cancel your subscription before the Term has expired, you are liable to pay 100% of the Charges for the remainder of the Term.

CONFIDENTIALITY

Personal information or business information that you supply to us, other than information that is in the public domain, will be treated confidentially and in line with our Privacy Policy. Confidential information will not be disclosed to any third party, including for the purposes of marketing, without your prior permission. We will only disclose your information if it is necessary for the performance of our Services or where so required by law.

USER SUBMISSIONS, RATINGS AND REVIEWS

The Love Renovate site provides certain features which enable platform users and other users to submit, post, and share content, which may include without limitation text, graphic and pictorial works, or any other content submitted by you and other users through the site, ratings and reviews ("User Submissions").

Users can leave a public review and submit a star rating about your service and / or product. Ratings and reviews are not verified by Love Renovate for accuracy and may be incorrect or misleading.

You are prohibited from manipulating the ratings and reviews system in any manner, such as instructing a third party to write a positive or negative Review about you or any other listed Business on our site. Any attempt to do this may result to your removal from our site without notice.

Love Renovate does not guarantee any anonymity or confidentiality with respect to any User Submissions, and strongly recommends that you think carefully about what you upload to the site. You understand and agree that User Submissions may be made public without any additional notice to or consent by you and you should assume that any person (whether or not a user of Love Renovate platform), including any platform user or other participating business, may read your User Submissions. Love Renovate is not responsible for the use or disclosure of any information that you disclose in connection with User Submissions, including any personal information.

User Submissions are displayed for information purposes only and reflect the opinions of the person making the submission. They are not controlled by, and shall not reflect the opinion of Love Renovate. You understand that all User Submissions are the sole responsibility of the person from whom such user submission originated. We make no representations that we will publish or make available on the site any User Submissions, and we reserve the right, at our sole discretion, to refuse to allow any User Submissions on the site, or to edit or remove any user submission at any time with or without notice.

You understand that when using the site, you may be exposed to User Submissions from a variety of sources and that Love Renovate does not endorse and is not responsible for the accuracy, usefulness, safety, or intellectual property rights of or relating to such User Submissions.

You further understand and acknowledge that you may be exposed to User Submissions that are inaccurate, offensive, indecent, or objectionable. You acknowledge and agree that Love Renovate shall bear no liability or responsibility whatsoever in any such User Submissions.

For all User Submissions, you grant Love Renovate a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology without compensation to you.

We are the owner or licensee of all intellectual property rights in the site, including any databases that hold relevant information about the site and its Services. They are protected by copyright or trademark registration and you may only use any our Services in line with these terms. They are protected by copyright or trademark registration and you may only use any our Services in line with these terms.

DISPUTES

Whilst we are not party to the transaction, we may try to help users resolve disputes.

Where a platform user and a Business are unable to resolve a dispute resulting from a transaction that occurred on the platform, the Business may resort to us by contacting us at business@loverenovate.co.uk.

For the avoidance of doubt, we have no obligation to resolve disputes and will consider doing so in our sole discretion and based solely on our policies.

You release us and our directors, officers, employees and representatives from any and all claims, demands, damages, including consequential loss of every kind and nature arising out of or in any way connected with disputes between buyers and producers or external parties.

CONDUCT

You may only use the platform, site and its Services for their primary purpose.

In your interactions, you must at all times remain courteous and polite and not use any usernames, comments, descriptions or messages that are obscene, discriminatory, offensive or discourteous.

You are responsible for all data transferred from your systems to our website and Services and shall bear all liabilities in any way connected to such data and content.

COMMUNICATION BETWEEN USERS

You may communicate directly with our platform users for the sole purpose of offering the requested renovation service.

Failure to adhere to the obligations in this paragraph shall constitute a breach of these terms and shall lead to the temporary or permanent suspension of our service to you, disablement of your account and ceasing of all your activities on the site for an indefinite period.

USE OF DATA

In the course of our operation we collect data from users in line with our Privacy Policy. You accept that your personal data may be shared with Stripe users for the sole purpose of facilitating your payment. Please review our Privacy Policy in full for details on how your personal data is used.

Stripe's payment provision services are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (the Stripe Services Agreement). By agreeing to these terms of service, you agree to be bound by the Stripe Services Agreement, as may be modified by Stripe from time to time. As a condition, you agree to provide us with accurate and complete information about you, and you authorise us to share it along with transaction information related to your use of the payment processing services provided by Stripe.

LIMITS OF WARRANTIES AND LIABILITIES

We do not represent or warrant that the information provided about the platform users or Businesses and their listed service, is accurate or complete. Love Renovate shall not bear any direct or indirect liability for any damage or loss arising or relating to any use or reliance on any information displayed on the site.

You should not rely solely on the information presented on the site. We recommend that you contact us directly at business@loverenovate.co.uk in case you have a specific concern or question regarding a platform user or other Business.

You are responsible for ensuring that any hardware you use to download and/or access Love Renovate, functions correctly with our site. You acknowledge and agree that the provision of all these requirements is your responsibility and is at your own cost. We are not obliged to ensure that our site are compatible with every manufacturer of mobile handsets.

We shall not limit or exclude our liability for:

We shall not be liable to you for any indirect, special or consequential loss or damage, including:

We also exclude, but only as far as legally possible, all terms and warranties or promises implied by law or by statutes.

Although we try to ensure our site works seamlessly and without errors, we do not warrant that your use of our site will be uninterrupted. We are not responsible for any loss or damage you may suffer resulting from any interruptions, although we will use our best endeavours to rectify any issues you encounter as soon as possible.

Any duty of care owed to you by us is owed to you alone and no duty of care is owed to any third party and we do not assume any responsibility to any third party in respect of the performance of our duties to you.

TERMINATION

We will monitor your performance and may reasonably request further information about you or your business activities from time to time. We reserve the right to suspend or terminate your account if you fail to provide us with such information, or if your business conduct or use of the service is detrimental to the quality of the platform in a manner that results in or may result in complaints, disputes, claims, reversals, chargebacks, fees, fines, penalties and other liability or otherwise harmful to our business operation or abusive to buyers.

We reserve the right to suspend or terminate your account if you are in breach of the terms and conditions without notice.

You agree that Love Renovate, at its sole discretion, may terminate, deactivate and / or suspend any account you may have with us or your use of our site and remove all or any part of your account or any content that you upload.

We may also discontinue, modify or amend any aspect, feature or policy that is on our site. Love Renovate may at its sole discretion and at any time stop providing access to the site, or any part of it, with or without notice and Love Renovate will not be liable to you or any third party for any such termination of access.

Copyright infringing activities are illegal and we reserve the right to terminate any access to our site and remove all content submitted by anyone who is found to be an infringer. Any suspected fraudulent, abusive, or illegal activity may also be referred to appropriate law enforcement bodies. These remedies are in addition to any other remedies that we may have at law.

COMPUTER OFFENCES

If you do anything which is a criminal offence under the Computer Misuse Act 1990 (such as for example introducing viruses, worms, Trojans and other technologically harmful or damaging material) your right to use the site will end immediately, we will report you to the relevant authorities and provide them with details of your identity.

You must not try to obtain access to our server or any connected database or make any 'attack' on the site.

OUR RELATIONSHIP

Nothing in this Agreement shall be construed to create an agency, partnership or joint venture between the parties.

You have no authority (and shall not hold yourself out as having authority) to bind the Client, unless we have specifically permitted this in writing in advance.  

JURISDICTION

This agreement shall be governed by and construed in accordance with the laws of England and Wales. Any matters arising in connection to this agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales.

COMPLAINTS

If you have any questions or a complaint about the service provided by us please contact business@loverenovate.co.uk to make your complaint.

Website Terms & Conditions

GENERAL INFORMATION

This website www.loverenovate.co.uk (the site) is run and maintained by Love Renovate Limited ("we"). Our email address is hello@loverenovate.co.uk.

Love Renovate is a home renovation platform which enables renovators to plan, cost and contact local businesses in order to simplify their renovation.

These Website Terms and Conditions ("Terms and Conditions") cover the terms on which you may use the site and conduct your business.

Please read these Terms and Conditions carefully before you start to use the site. By using the site, you accept and agree to be bound and abide by these Terms and Conditions, our Privacy Notice. If you do not accept them, please do not use the site.

USER RIGHTS OF ACCESS

You have permission for temporary, non-exclusive use of the site. We reserve the right to withdraw or change the content of the site and these Terms and Conditions at any time without notifying you and without having any legal responsibility towards you.

You are not allowed to copy, modify, duplicate, create derivative works from, frame, mirror, republish, display, transmit, or distribute all or any part of the site.

You are also not allowed to license, sell, rent, lease, transfer, assign, distribute, display, disclose, or otherwise commercially exploit, or otherwise make the site and/or any documents or online resources on the site to any third party.

You are responsible for configuring your own computer and software to access the material and content on our site including downloadable files. We do not warrant that the way we deliver data to you is compatible with your software or with the way your mobile device, computer or tablet is configured. Although we do our best to protect our site, we are not responsible for any viruses, bugs or similar issues. We advise that you use your own virus protection software to protect yourself.

You must treat all identification codes, passwords and other security information that you obtain from use of the site and (where applicable) for you to access parts of the site, as confidential. If we think you have failed to keep confidentiality, we may disable any such information, including your passwords and other codes.

You agree to follow our Acceptable Use Policy.

If you allow anyone else to use our site, you must make sure that they read these Terms and Conditions first, and that they agree to and follow them.

If you do not use the site according to the law and these Terms and Conditions, we may suspend your usage, or stop it completely.

We frequently update the site and make changes to it, but we have no duty to do this. This means that content on the site may be out dated or incorrect. We will have no liability to you for any losses or damage you may suffer from your reliance on any of our materials.

We do not save your credit card details or share customer details with any third parties and we follow our Privacy Notice in handling information about you. By using the site, you agree to us handling this information and confirm that data you provide is accurate.

Our site uses cookies. More information is provided in our Cookie Policy.

CONFIDENTIALITY

Personal information or business information that you supply to us through the site, other than information that is in the public domain, will be treated confidentially and in line with our Privacy Notice. Confidential information will not be disclosed to any third party, including for the purposes of marketing, without your prior permission. We will only disclose your information if it is necessary for the performance of our services or where so required by law.

VARIATION

We may change these Terms and Conditions from time to time. Please ensure that you check for any changes regularly, as you are bound by them if you use of this site.

INTELLECTUAL PROPERTY RIGHTS

We are the owner or licensee of all intellectual property rights in the site including any databases that hold relevant information about the site. They are protected by copyright or trademark registration and you may only use any such material and the documents in line with these Terms and Conditions and this paragraph specifically. If you do not use the materials in line with these Terms and Conditions and this paragraph specifically, you lose your right to use our site, and must destroy or return any copies of documents you have made of it or any part of it. We reserve all our rights conferred to us by law to remedy any such breach.

OUR RESPONSIBILITY TO YOU

We do not guarantee the accuracy of material on our site or the materials uploaded by our users, it is for your general information and you are responsible for the way you use its content.

We shall not limit or exclude our liability for:

We shall not be liable to you for any indirect, special or consequential loss or damage, including:

We also exclude, but only as far as legally possible, all terms and warranties or promises implied by law or by statute.

Although we try to make the site available at all times, we do not warrant that your use of the site will be uninterrupted. We are not responsible for any loss or damage you may suffer resulting from any interruptions, errors or the transfer of data and you acknowledge that the site may be subject to limitations, delays and other issues.

Any duty of care owed to you by us is owed to you alone and no duty of care is owed to any third party and we do not assume any responsibility to any third party in respect of the performance of our duties to you.

LINKS TO OUR SITE OR OTHER SITES

You are allowed to make a link to our site's homepage from your website if the content on your site meets the standards of our Acceptable Use Policy and provided you do not suggest any endorsement by us or association with us unless we provide agreement in writing. We reserve the right to end this permission at any time.

Links from our site to other sites are only for information. We do not accept any responsibility for other sites, the accuracy of their content or any loss you may suffer from using and relying on them.

COMPUTER OFFENCES

If you do anything which is a criminal offence under the Computer Misuse Act 1990 (such as for example introducing viruses, worms, Trojans and other technologically harmful or damaging material) your right to use the site will end immediately, we will report you to the relevant authorities and provide them with details of your identity.

You must not try to obtain access to our server or any connected database or make any 'attack' on the site.

JURISDICTION

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any matters arising in connection to this agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales.

COMPLAINTS

If you have any questions or a complaint about the service provided by us, please send us an email at hello@loverenovate.co.uk to make your complaint.

ACCEPTABLE USE POLICY

INTRODUCTION

Thank you for visiting our website www.loverenovate.co.uk (our site). This is our Acceptable Use Policy and by using our site, this policy applies to you and you agree with it as part of our Website Terms and Conditions.

The terms in our Acceptable Use Policy may change, so we advise you to check this page because when you use our site, you are bound by it.

ABOUT US

This site is run and maintained by Love Renovate Limited ("we"). Our email address is hello@loverenovate.co.uk.

USE OF OUR SITE

You agree not to use this site for any of the following purposes:

CONTENT STANDARDS

Our content standards apply to all material that you contribute either to our site or to our interactive services.

Your contributions must be accurate (if they are factual), genuine (if they state opinions) and within the law.

Your contributions must not be defamatory, obscene or offensive, likely to deceive, harass, annoy, threaten, or invade someone else's privacy. Your contributions must not promote material that is sexually explicit, promote violence or discrimination based on race, sex, religion, nationality, age, disability, or sexual orientation, infringe anyone else's intellectual property, be used to impersonate anyone, or misrepresent anyone's identity or encourage or assist anything that breaks the law.

INTERACTIVE SERVICES

Where we provide use of interactive services, we will tell you clearly about the service, we will tell you what form of moderation we use for the site, we will try to assess risks on the site and will moderate if we think it is appropriate.

We are not however required to moderate our interactive service and we will not be responsible for any loss or damage to anyone who does not use our site according to our standards (whether or not we have moderated the service).

AGE LIMIT

Our services are not intended for the use of minors under the age of 18.

SUSPENSION AND TERMINATION

If we believe you are in breach of our Acceptable Use Policy, we will take whatever steps we think are necessary to address this, including stopping your use of the site temporarily or permanently, removing material you have put on the site or any of our social media groups, sending you a formal warning, taking legal action and / or telling the relevant authorities.

We will not be held liable for any of your costs arising from any actions we take to deal with any breach of this policy.

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